How is surgery performed and more specialised care provided?

On occasion, your pet may need further tests or treatments (for example radiography, dentistry), surgery or intensive care that cannot be provided in your own home. We can arrange for these to be performed at a highly regarded local practice and whenever possible we will provide transport to and from the surgery if this is required. At all times we will comply with your requests and wishes and co-ordinate your pet’s care with the practice.

What happens in an emergency?

We will attend if possible and appropriate but as we offer a mobile service we are not equipped for major emergencies. Please contact us immediately and if we determine either by examination or telephone consultation that your pet is in need of urgent and possibly lifesaving treatment we will direct you to the local practice as soon as possible, which will optimise your severely ill pet's chances of a hopefully successful and happy outcome. It is your responsibility to transport your animal to the surgery in an emergency as time may be critical but if you have mobility or transportation problems please discuss this with us in advance as we will endeavour to provide transport if needed. In all cases, we will ensure that we have worked out an emergency plan for your pet in advance so that a stressful situation is not made more so.